Summary: International manufacturer of precision equipment in chemical analysis for the medical industry
Size: 2'600+ employees
Products: Chemical analysis precision equipment for medical purposes
HQ: Switzerland
An international, well-known company providing systems for chemical analysis in the lab, with automated IQOQ (Installation Qualification, Operational Qualification) being part of their products known for their high-quality standards - a substantial competitive advantage.
Field service engineers (FSE) performed IQOQ at the customer's site using an automated software test execution. It was working fine, but extra effort was needed to keep it stable for every new software version.
Completely unexpected the software test automation tool vendor canceled their IQOQ licenses. This left them with a significant challenge as automated IQOQ was the only option to keep up their high-quality service which made them stand out and the offer was highly appreciated in the market.
They had to find a new test automation solution within a set timeframe to meet their high-quality standards. The challenge was that almost no tool met their requirements for IQOQ licensing, meaning licenses that can be used with customers on-site without installing anything on the customers' computers and without access to the internet.
Most importantly, the report must look identical to what it looked like before. The value the customers get is the high-quality and detailed report, which is essential in MedTech to be compliant with the regulations.
After evaluating multiple tools, it was clear that none besides TestResults.io met their criteria. TestResults.io is one of the only tools made for MedTech and Life Science companies (traceable, zero intrusion, frozen solution, etc.). It offers an IQOQ license that doesn't require the internet or an installation and may be started from a USB stick.
Besides that, with TestResults.io, they can easily resemble their existing report. Customers don't notice any difference and get precisely what they're familiar with. That's part of the TestResults.io Enterprise package.
Through the out-of-the-box stable test automation – there is no need to add special steps and workarounds to make it stable—and the human-like approach of TestResults.io, their IQOQ is now 1h faster than before! They save 33% of the FSEs' time on-site, which means 700+h/ year.
When a new software version is released, IQOQ test cases are adjusted much faster, if required at all. What used to take weeks of automation and stabilization is now reduced to a few days, thanks to the speed and efficiency of TestResults.io.
The initial automation of their IQOQ test cases took only 20 days. They were blown away by how fast this was possible, as their previous solution took them several months.
