How technology-dependency in automated software testing became a risk for a Swiss health insurance and how they solved it with TestResults

The Challenge

THE TECHNOLOGY OF THE SOFTWARE UNDER TEST IS NO LONGER SUPPORTED BY THE EXISTING TEST AUTOMATION TOOL

One of the biggest health insurance carriers in Switzerland invested heavily in developing a management environment and extensions to ensure that its test automation tool worked. However, when the tool’s vendor was acquired,they canceled some of the supported technologies—including the one used by the insurance company's risk calculator.

The risk calculator itself became the risk, overnight. Calculating the risk before taking on a new customer is mission-critical. While gaining new customers is essential, they need to be profitable. The carrier needs to estimate well in advance how much their customers probably will cost versus how much revenue they make.

If the risk calculator doesn't work correctly, it can have drastic consequences for the carrier. This is especially true during the yearly peak season for health insurance in Switzerland — the time between the announcement of new health insurance premiums (end of October) and the deadline to switch health insurance (end of November).

The Solution

TECHNOLOGY-INDEPENDENT AUTOMATED SOFTWARE TESTING THAT SEAMLESSLY INTEGRATES WITH THEIR SELF-DEVELOPED MANAGEMENT ENVIRONMENT

They needed to find a test automation tool that could reliably handle their risk calculator software AND fit into their self-developed management solution, which they built for the previous vendor.

Through its human-like test automation approach—pure automated black box testing without accessing the code—TestResults is not limited to certain technologies, which was exactly what they were looking for.

TestResults fits seamlessly into their setup through easy integration into over 3,000 applications and self-developed solutions.

The Result

BEING ABLE TO TEST EVERY KIND OF TECHNOLOGY AUTOMATED—NO MATTER WHAT APPLICATION, SYSTEM, OR DEVICE

They are set up for the peak season, confident that everything works as expected, with a seamless solution that fits their needs and setup.

After automating the entire testing of the risk calculator, they started rolling out TestResults step by step across their entire application landscape.

With TestResults, they don't face any technological limitations and have one approach to automate all their test cases, no matter what application, system, or device. This simplifies their automated software testing tremendously.